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# Frequently Asked Questions
**How do I sign up for an account?**
- Go to the [signup page](/signup) and fill out the form.
- If you get stuck, ask in **#thunix** on **newnet.net**, or [contact us](/contact).
**How can I request an account recovery or public key replacement?**
- Email us **from the address you used to register** and tell us:
- your username
- what you need (recovery / key replacement)
- your **new public key** (paste it in the email)
- Well swap the key and let you know when its done.
**Who is running thunix?**
- Current system administrators: [deepend](/~deepend), [Naglfar](/~naglfar)
**What happened to the old thunix? Why the name change?**
- The original machine and founder disappeared without warning (including to staff).
- Most things werent backed up, so we rebuilt on new machines and moved to a new domain.
**I want a new package installed, or I want something changed on Thunix!**
- Good. Thats how systems become useful instead of decorative.
- Ask in **#thunix** on **newnet.net**, or [contact us](/contact) with:
- what you want
- why you want it
- whether it needs to be available to everyone or just you
**Can I get password-based login? Old thunix had it!**
- No. Not for **shell access**.
- SSH is **key-based** because its more secure and, honestly, less annoying once youre set up.
- Other services (like email) use passwords because thats how the world works.
**Thats too hard! Can you just open the port up for this service I have running?**
- No.
- If you need access to something youre running, use an **SSH tunnel**.
- Example (adjust ports as needed):
- `ssh -L 8080:127.0.0.1:8080 youruser@YOUR_SSH_HOSTNAME`
**Old thunix did {fill in the blank}, and now it doesn't. Make it work like it used to!**
- There was a big changeover. Some old stuff can come back, some cant.
- Mention it in **#thunix** and well see whats realistic.
**How can I access my thunix email?**
- Use these settings in Thunderbird, Apple Mail, Outlook, mutt, a ham radio, whatever.
## Incoming Mail (IMAP)
- **Server:** `thunix.net`
- **Username:** `yourusername`
- **Password:** your **mail/service** password (not your SSH key)
- **Security:** SSL/TLS
- **Port:** `993`
## Outgoing Mail (SMTP)
- **Server:** `thunix.net`
- **Authentication:** Yes (same username/password as above)
- **Security:** STARTTLS
- **Port:** `587`